Hate Verizon? Help Stop VerizaRape!

Bait and switch

Mon, 06 Feb 2012 09:46:18 EST

Was told when I upgraded my 2 teenagers to iPhones that they would be grandfathered in on my plan and get unlimited data. Sure enough, that was not the case. I even told the rep before I signed that I wouldn't sign UNLESS it was unlimited data. I hate Verrizon. Nice bait and switch.

Mr,

Sat, 04 Feb 2012 20:10:16 EST

I keep getting email that won't send due to mailbox full. Sent mail to me is returned with a mailbox full error also. I faithfully delete mail each day and maintain empty folders. The idiots need to flush my server box for me and they can't seem to find some one with enough sense to understand what I am saying. Suddenly today it all seems to be working OK. In a day or so it will go belly up again. I get about 15 emails per day. Support at Verizon is a four letter word!

Verizon: A name that has become synonymous with dishonor and disrespect

Sat, 04 Feb 2012 10:59:46 EST

I have been a customer for almost 6 years. Up until about 11/2 years ago I was happy with Verizon. I in fact used to regularly recommend Verizon to my friends. That is until I was due for an update and bought a Palm Pre. Then my troubles began. If anyone cares to look back at my phone bills for the past year, the first thing you will notice is that there has been little or no usage. Guess why? Because the phone sucks!!!!! I suffer dropped calls as if in the middle of a dropped call epidemic. And yet the day after my bill is due my phone rings off the hook from 6:30 am until sometimes 9 or 10 pm with calls from Verizon telling me to pay my bill. When I call to complain about my service Viola...no dropped call! It is the same when I try to pay my bill, I can talk to Verizon until my head pops off and the call isn't dropped. However, let a friend, family member of Heaven forbid a potential employer call and "click", call is dropped and there is no way to reconnect with that person. I have come to hate Verizon and absolutely refuse to pay another dime. Why? Because I have been paying all along for a service I cannot use and yet nobody can do much more than offer me yet another Palm Pre (Duh....that's the phone I am having problems with!) Verizon sucks wet rocks and you can take me to court if you want to, but you won't be getting another dime out of me! If you are truly keeping notes on my account, I guarantee Verizon will look like the lousy company that it has become. What happened? Did aliens from the "We don't give a damn what your problem is just pay your bill" planet body snatch the whole frickin company? Allow me to call Scully and Mulder and report you all as X files! this is an email I sent to the consumer advocate department at Verizon...let's see what happens and no I was not nice!Dear sirs: I have been a customer of Verizon for almost 6 years. About two years ago I updated my phone from a Black berry(which fell apart) to a Palm Pre. From day one I have had nothing but problems. The number of dropped calls is astronomical. The number is in fact so large that I cannot use the service but yet have been paying anywhere from $76-now $100.00 per billing cycle for a service I cannot utilize. Please feel free to check the facts. I have called on several occasions and been told to reset my phone(which doesn't work) or that someone will call me back with other solutions, which they never do. I spoke to someone named John who said I could update to an iPhone for $50.00 and he was supposed to call me back on Friday Feb 3 at 1:00pm. OF COURSE he did not so I called tech support and was told I would have to pay $99 for the iPhone. Never mind the fact that for months I have been paying for a phone service that I cannot use. Verizon has gotten thousands of dollars out of me for a service i am not able to use but still insist I pay my bills on time and the day after the bill comes out my phone rings sometimes 6 times per day. Guess who it is? Verizon wanting their money, and yet nobody can help me with my problems with the Palm Pre. Hmmmmmm, this relationship has become decidedly one sided. Verizon makes me pay my bill, but cannot see fit to give me another phone, and I do not mean another Palm Pre because that's the problem. Although the Blackberry fell apart, I never had issues with dropped calls the way i have with the Palm Pre. Basically I am paying for the privilege of getting it up the butt with out grease!!!!! I feel stepped upon and that Verizon is no longer a company I want to be associated with. What used to be the best carrier in the business has now become nothing more than a place of dishonor and disrespect.

Phone was deactivated, without notice

Fri, 03 Feb 2012 12:35:53 EST

Been a Verizon customer for about 18 months. Always pay monthly bill in full, on time. The credit card I use to pay my Verizon bill had fraudulent charges on it last month. The credit card refused the Verizon payment as a result. 6 days after receiving a call from Verizon about the issue, the phone was deactivated, without any notice, even though myverizon stated that the payment wasn't due for another 4 days.

Well! I made the switch from verizon 2/3/2012

Fri, 03 Feb 2012 11:17:04 EST

I made the switch from Verizon on 2/1/2012. They couldn't offer me any discounts or updated equipment. Called Verizon 2x already to let them know to cancel the bundle I had. Now! My current Bill was paid and up-to-date. I'm waiting for the equipment return boxes to arrive at my house. But, before I package my cable boxes and routers, I will copy all the serial/pn numbers and take plenty of pictures of the units shipping back to Verizon. After reading many complaints about Verizon, I'm going to cover my ass and wait for the fireworks to start. To be continued?

REfusal to credit prepaid balance

Tue, 31 Jan 2012 23:10:50 EST

What a crock! Verizon is definitely the most dishonest worthless cell company on the face of the planet. Been with them for five years or so, and Alltel for 8 years before that who they bought out. I finally got fed up with bills getting higher and higher and switched to Walmart Family Mobile. Saved enough the FIRST month to pay the early disconnect fee on Verizon. OH.. but... they refused to credit my account for the PREPAID 20 days which I didn't ever use. The Verizon rep went over the early disconnect fee... never mentioned anything about still charging me for a whole month when I disconnected after only a few days. Call them back today... Well... that's just 'policy'. Well Verizon.. your policy stinks... its unfair... and dishonest. I urge anyone and everyone to go to ANYone but Verizon Wireless! Go for MyFamilyMobile.com! I've had no problem with their service... and 1/3 the price! (Please.. feel free to repost at your leisure! Get the word out to as many people as possible.)

How do you take Verizon to Small Claims Court?

Tue, 31 Jan 2012 21:51:11 EST

I need to take Verizon to Small Claims Court...but how do you do it? I will not make one more phone call to them...I will send no more faxes to them with the information they request...only to have that person be out of the office. I'm done! You can sue them..but who do you serve the papers to? There is no Verizon office that I know of...just wireless and they won't deal with problems that are not wireless related. Can anyone help?

insurance scam

Tue, 31 Jan 2012 17:50:33 EST

Been with verizon several months purchase the razr from a third party vendor. Ask if my insurance would cover and of course they say yes. Phone ends up with a factory defect and tell that its not covered. Told me they don't cover phones purchased through amazon wirefly and several others, but yet they charged me for insurance go figure. Not anywhere in the asurion contrat does it say that. It says imei,esn,meid of wireless is in verizon records @ time of incident and time logged in before incident. And tell them that your recording the conversation too and they hang up. Should have stuck with at@t....

i worked there

Tue, 31 Jan 2012 08:33:07 EST

i have worked in telecommunications for most of my aciloidult life and when verizon became a company it ended. after 28 years of serving the telephone company in contel, gte, and bell atlantic i became another statistic. i served as an engineer, manager, and then a specilist in customer service they fired me and 13 of my fellow managers. just because they could. and just because they could hire drones for less money at at rate of 1 to 3 for a rate of 50%. i worked anywhere from 55 to 113 hours a week. Not a misprint! only time i earned O/T was after 4 hurricanes hit florida in 8 weeks. then they paid straight time after 60 hours in a 5 day week! we were required to work 6 days a week for 3 months! Whoopy. 5 grand for 3 months of 15 hour days. then they fired us all! not most, but 14 out of 15 managers. and thats only manatee county florida! guess we cost too much. lets do the math... so i was forced into retirement. ok, but they stopped funding it in 2006, right after the hurricanes. lost $200,000 and was released 7 years early. but i faired better than most. any manager with less than 10 years got NOTHING! now i am battling 3 bills from them. none have my own name, none are correct, and all i have is slow dsl service. they shut it off after 3 years of calls to correct it. the PSC says they now are unregulated (ie: they have to be accountable to anyone). am i alone here?!

Full of Crap, time and time again.

Mon, 30 Jan 2012 18:16:20 EST

In Summary: Yeah, they lie. A lot. Does it make sense that I am NOT on a contract, but that I am not eligible for a discount on an upgrade until May 2012? I tried to get an explanation for this, but I got one that still doesn't make sense. I told them that if a customer is ready to spend more money INTO your company, for a more expensive plan and a more expensive phone, I am unable to do so now? At the discounted rate? So after he "went to ask 'the manager' " (cough - cough...), he said the manager can't change the discount date on the computer, but they can offer me a discount TODAY if I buy the phone NOW on this phone call.... - I told them that I want to get my phone from COSTCO because I am a member there, and they offer additional accessories, a rebate and waive a connection fee as perks for COSTCO members (you know how COSTCO is...only the Best for their members and stuff). So again he said they are unable to offer that because he doesn't think Verizon has those accessories to send out. He had me read out the discounted price and what those accessories are. I explained that I have an old school understanding of how if a small satellite representative of the parent company is able to offer certain products, the parent company should be able to offer those, too! Again, I got some BS answer in return. Well, my gripe with Verizon goes way back several years. All in all, these companies grab you by the ovaries when you sign up for a plan. That seems it was the way to go for them years back when they were establishing a customer base and the cell phone industry was starting up. But NOW?...it doesn't make sense anymore. There's no need to screw the customer, or attempt to retain them in contract shackles. One should be able to jump ship as often and as many ships as you want. Prices and plans are basically the same everywhere! What IF I was one of those bitches who JUST HAS to HAVE the latest and greatest EVERY month? (I'm not) What do you care as long as I stay with your company? Why charge me for getting another phone, or a more expensive one or whatever? And if you lose me as a customer, it's not going to make a difference in your budget. And as soon as I walk out, there is another sucker walking in or -returning- to replace me anyway! I am so sick of how these wireless companies operate. They give more shit away to famous/wealthy people than anybody even knows about. To the tune of MILLION$$. How can they get away with operating that way? and they're not getting cheaper, either! while their customer base and usage grows every year (think of every new kid that gets a phone). How can they get away with holding customers hostage to dismal service like this?...WTF?

Sent to collections for switching to Comcast

Mon, 30 Jan 2012 12:42:21 EST

In October I switched from Verizon to Comcast for the Triple Play option (needed to add another cable line for my Mother in-law). Comcast canceled the verizon phone account so to be sure the change was completed I called Verizon and was told my account was indeed canceled. In December I received a statement indicating I had a credit on my account and a check would follow, I received the same statement in January (no check just the statement). On Friday my wife received a call from a collection company stating that Verizon placed us in Collections. After 1 hour and 45 minutes and being disconnected twice I find out they never sent me a bill just turned me over to collections. Then they tell me I have to correct the problem with collections. This may not be the worst story but I take pride in paying my bill on time and have a good credit rating as a result of practice I will never again patronize this company.

Why Verizon is incompetent; number 4,123.

Sat, 28 Jan 2012 07:33:00 EST

Why Verizon is incompetent; number 4,123. My work group at Verizon has eight employees. During the past 7 months we worked on a database of future construction projects within three states. Well some incompetent jabroni "accidently " erased this work without any means of retrieval. Total SNAFU . You cannot even expect correct communications within the frackin company...

I hate verizon

Fri, 27 Jan 2012 13:08:52 EST

I cancelled my services 2 months ago, they sent me boxes and everything. Now they are saying, I did not cancel and no boxes were received. Plus they have had my name as the my street address since starting services and after 10+ times sending them proof of my name. They still haven't changed it. Warning to anyone calling this Piece of shit company, get names, customer numbers, supervisors names and team names, everytime you speak to someone to hold them accountable.

VERIZON IS THE WORST

Wed, 25 Jan 2012 18:54:34 EST

I suppose it is my fault for staying with this lousy company, however, my contract ends in March and I am done. I am switching over to Virgin Mobile and I will save hunderds of dollars. When I first got my phone 2 years ago, it didn't work. It died about a week after I started using it. When I went to the Verizon store to get a new phone, not only would they not exchange it, this stupid company tried to charge me some made up reconnection fee when my phone was never disconnected!! I refused to pay anything and demanded a new phone but all I got was a free battery. I have been using this POS phone since. RIDICULOUS. This is the worst company. They lack any sense of professionalism, ethics, or basic customer service. They should be shut down for their practices.

Verizon MIFI sucks ass

Tue, 24 Jan 2012 22:45:49 EST

I just spent 1 hour 30 mins. trying to watch the presidents speech. after 45 mins. I finally heard the first word, had to wait 10 mins for antoher two. I knew I was going to have trouble with this shitty service and spent hours running scans and cleaning up comp. to give it a fighting chance. After an hour my hands hurt too much to continue (pounding on desk in frustration). Mind you I live less then a mile from a verizon cell tower with virtually nothing between us. My phone service sucks too... Can't wait til the contracts end..