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| 11/12/10 | 12:43PM |
| Egregious business policies and patently fraudulent billing practices |
I would have never thought that a company,that requires people to communicate as their primary vector in generating business revenues, could pursue such egregious business policies and patently fraudulent billing practices. Have they never heard of the World Wide Web and understand that people will communicate their experiences to others and broadcast them for the whole world to see? Well, here's mine... About eighteen months ago I signed up for their $89.99/month plan for myself and a friend (the bill has NEVER come close to that amount). The first round of billing, exceeding $300.00, was supposedly to cover excess voice usage. After speaking to a Verizon rape-specialists, I was told I could "upgrade" for a small difference in package price. The next month saw little change, I was then that texting was increasing the bill. I spoke to my female friend, who had the other line, who said she would reduce the use of the texting. The costs lowered a little; though still exceeding double the original plan costs as advertised. Then the bill shot back up again. Over $850.00 !. The Verizon rape-specialist told me that is was data charges this time. I told them to either fix the billing or to shove their phone and their service. The rape-specialist did agree to use some lubricant and reduce the bill to about $350.00. He also recommended a change in the plan to "lower the cost". He said the if I signed up for a $140.00/month plan I would have unlimited everything...talk,text and data. And yes, I fell for it. The next bill shows up for $560.00. I went off-the-rails. I mean I was livid, and had a lot of trouble maintaining my composure on the phone with several Verizon rape-specialists. But I lost it when a Verizon rape-specialists told me that the charges were for "premium messaging". I had no idea what this meant and the Verizon rape-specialist has having a lot of trouble explaining it. Several sites on the web, did not. As it turns out Verizon allows third party vendors access to your phone to do what is called "cramming". Not only is this highly objectionable practice an annoyance, but Verizon has the audacity to charge the consumer for the privilege of getting third party emails to try to sell them crap they don't want! And,then Verizon has the balls to tell me that the "unlimited" data and text package doesn't cover the charges incurred by their giving third parties your number so they can bombard you with text and email ads.
I have dropped the service and all I can do is work to educate others on the malefactorous practices of this company. chris - Verizon H8er ID: F94FCA |
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