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| 08/01/11 | 10:45AM |
| As bad as Comcast |
My television suddenly stopped working properly. I could only get about 10 random stations with no apparent connection between them. There were instructions on the screen and I followed them but nothing happened. So I called Verizon and got into their hellish phone tree. Thye have become pretty clever and preventing customers from reaching a human quickly. After literally 15 minutes (I timed it) of going through various steps with their robo-service, I was finally put through to a human. She asked me for my 10 digit phone number. For some reason, this wording threw me off. I realize now that all she wanted my phone number with area code first but at the time, I stumbled and said I didn't understand what she was asking for. She gave a little exasperated sound and, mid-sentence, returned me to the phone tree. That's Verizon customer service, that's how much they value the customers who pay their bills.Anonymous - Verizon H8er ID: 94C561 |
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| Replies |
| 08/02/11 | 15:44PM | | The sooner this phone-ey company dies,the better we will all be.Welcome to the v-z phone tree hell of fame or shame for that matter! Congratulations...You now get the t-shirt! Anonymous - Verizon H8er ID: 2BAAA0 | | 12/17/11 | 22:26PM | | I never have an issue calling Comcast. There's prompts you need to choose for almost every business now a days. It's pretty straigtforward: billing, tech support, and other service including disco.. VZScks - Verizon H8er ID: EFEFF6 |
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