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This Entry is Rated: |
8 |
with 1 votes! |
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| 08/20/11 | 16:20PM |
| Verizon customer Service is the Worst |
My landline has been out of service for the better part of August of 2011. I called them several times and got a service number. I tried all of their little suggestions but they did not work. We know the line is bad outside and we need a human service person to repair it. I pay $8.00 a month for wire maintenance. Earlier this week, Verizon called me and said that that a service person would arrive on Saturday, August 20 between 8:00 a.m. to noon. I called Verizon to confirm they were coming and I was put on hold for over 20 minutes. Then I called Billing and that person said that she could not reach the Support person. Verizon did not show up at my house on that day. I am on the Triple Fios Plan and I want to get off of it. They're always quick to send you bills but they are terrible when it comes to customer service.Kathy - Verizon H8er ID: 96667B |
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| Replies |
| 08/20/11 | 18:02PM | | now that the strike is over and the managers arent taking your calls and doing repairs.. the union workers should get the work done in no time...hopefully.. i imagine there is a lot of back and trouble to fix though barry - Verizon H8er ID: 09D231 | | 08/22/11 | 11:12AM | If they do not repair the problem soon I would report them to your state utility regulators.
If you are really unhappy with the service I would see what the cancellation fee is, eat it and switch providers. Heck some companies will pay things like cancellation fees if you switch to them.
Good LuckAnonymous - Verizon H8er ID: 7F73D5 |
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