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This Entry is Rated: |
9 |
with 1 votes! |
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| 08/04/09 | 12:05PM |
| Verizon owes me a moth over-payment for the last 9 Months |
I(like many others) have had an ongoing, unresolved customer service issue with Verizon in which they owe me an overpayment on my cell phone since Ocotber of 2008.
I wrote a 4 page typed letter to Verizon Executive Customer Care outlining every call I made, to whom I spoke, what their response was, duration of the call, number of transfers and number of transfers in which I got disconnected and had to start all over from the beginning.
I've since was assigned a person to handle this issue and another 4 months has gone by with no resolve.
I've spoken with Dee Sudurick who for the last 4 months continues to tell me that she's looking into it.
Incredibly horrific customer service. I've been trying to get my over-payment for the past 10 months. Funny, if you're 21 days late on paying your bill, service is disconnected and a re-connect fee is charged.
When my contract is up in October I'm going with an iPhone with at&t. - Verizon H8er ID: B70F80 |
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| Replies |
| 08/15/09 | 16:32PM | I agree, you have no recourse once they have your money.
I don't think anyone should allow access to their
checking account. - Verizon H8er ID: 178C59 |
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