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This Entry is Rated: |
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| 11/02/09 | 19:43PM |
| My Chat Convo with VZ tonight |
We are routing you to a chat representative. Thank you for contacting Verizon. Your average wait time is 54 seconds.
You are now chatting with 'Tedd'
you: is fios available in my building xxxxx xxxxx St, washington DC 20005
Tedd: Hello. Thank you for visiting our Verizon chat service. How can I help you set up your new service and save with a Verizon bundle?
Tedd: After you check the availability and if service is available, you will be presented with the packages, prices and speeds that your telephone number is eligible for.
you: see my question above
Tedd: Have you checked the availability for Verizon Services at your location?
you: it does not mention fios, can't you answer the question?
Tedd: I do not have the access to check the availability as I am just a chat agent.
you: then you can't help me. what is the point of a chat agent that says 'how can i help you'?
Tedd: I understand your concern, however my role is to help the customers with setting up new services and helping them with questions related to new services. . I suggest that you call your Local Verizon Business Office to get a temporary PIN number, which is required for you to make your online account.
you: why would i want an online acct to check for service availability? It is a simple question relating to new services?
Tedd: I meant to say That I am here to guide you through the order process and provide you with links and numbers I do not have access to the account.
you: i don't have an account, this is a service availability question
- Verizon H8er ID: 9F4A4F |
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